Privacy Policy

The account you create

You create an account with your email address and a password. You can also add a name and phone number to your profile. Your email address is how we identify your account and how notification emails reach you.

The records you enter

Haptco stores the records you add to run your rentals: properties and units, leases, rent, late fees, expenses, maintenance requests, listings, rental applications, and screening records.

Some of these records contain personal information about your tenants and applicants — names, contact details, lease terms, payment history, and screening details. You decide what to enter, and you are responsible for having a lawful basis to collect and store it. In plain terms, you are the owner of your tenants’ information; Haptco stores and processes it on your behalf so you can manage your rentals.

Rent and payments are records, not transactions

Haptco records rent, late fees, and payments as bookkeeping entries. It does not collect, hold, move, or process money, and there is no payment processor connected to the app. When a payment is marked paid, that is a note in your books, not a transfer of funds.

Files you upload

You can upload files such as listing photos, screening documents, expense receipts, and tenant or property documents. Tenants can also attach photos when they submit a maintenance request through their portal link. These files are kept in secure file storage provided by Supabase.

AI features

Some features use AI. When you use one, the content it needs is sent to Anthropic’s API to produce a result:

• Spreadsheet import — the spreadsheet you upload, so it can be read into your books.
• Screening summary — the screening report you provide, so the AI can extract the printed figures and write a plain summary. The suggested pass, review, or fail outcome is produced from the criteria you set applied to the values you confirm — not by the AI; the decision is always yours.
• Receipt scan — the receipt image, so the expense form can be pre-filled.
• Assistant — your messages, and, when you ask about your portfolio, the property, tenant, and financial data the assistant reads to answer your question.

The AI model is Claude, made by Anthropic. Under Anthropic’s commercial API terms, the data sent through the API is not used to train Anthropic’s models. AI results are aids meant to save you time — review them before you rely on them.

Emails Haptco sends

Haptco can send you, the landlord, notification emails: an alert when a tenant submits a maintenance request, and a daily digest of things that need attention (overdue rent, leases ending soon, open maintenance, and a monthly summary). These are delivered through Resend, which receives your email address and the message. You choose which of these you receive in Settings.

Account emails — confirming your address and resetting your password — are sent through Supabase. When you email a vendor from Haptco, that opens your own email app and the message is sent from your account, not from our servers.

Who processes your data

Haptco relies on a small number of service providers, each receiving only what it needs to do its job:

• Supabase — database, login, file storage, and the functions that run the AI and email features.
• Anthropic — the AI processing described above.
• Resend — sending the notification emails described above.
• Vercel — hosting the Haptco website.

What Haptco does not do

Haptco does not sell your data and does not share it for advertising. The app contains no advertising trackers and no analytics or tracking scripts — there is no Google Analytics, no third-party pixel, and no session-recording tool. Your data is not used to build products for anyone else.

Information kept on your device

Your browser stores a few small items so the app works smoothly: your light or dark theme choice, your onboarding progress, minor form conveniences, and a draft of the property details you enter on the landing page before you create an account (so your setup carries over when you sign up). Your login session is also kept in your browser so you stay signed in.

Haptco can be installed as an app and opened offline, but it only saves the app’s screens for offline use — your financial records are not stored on your device for offline access.

Keeping and deleting your data

Haptco keeps your data for as long as your account is active. You can edit or delete your records inside the app at any time, including individual properties, tenants, documents, and expenses; when you delete a record, it is removed from your books — most records are erased from the live database immediately, and some (like expenses) are permanently flagged as deleted and excluded from your books and reports. You can also print or export reports, such as the owner statement and the Schedule E summary.

To request a copy of all your data, or to delete your entire account and everything in it, email support@haptco.com and we will take care of it.

Children

Haptco is a tool for running a rental business and is not intended for children. We do not knowingly collect information from children.

Changes to this policy

If we make a meaningful change, we will update this page and the date at the top.

Contact

Questions about privacy? Email us.

support@haptco.com